Frequently Asked Questions
Yes! We have a fully functional design house from which we can offer quick amends right through to complete design (start to finish). See our sister company www.wearesublime.com for examples of branding & design projects. We will give you a full quote to complete the design work you require.
We accept print ready PDFs, Illustrator files (with fonts outlined), Flattened: Photoshop, Tifs, JPGs, PNG’s (set at 300dpi and at 100% print size).
Yes! At the time of order you will have to submit a reference of some kind. This is very useful for finding the order at a later date. A typical reference may be a Purchase Order number or simply a name.
Once you have confirmed the order (and either paid or placed on account with us) you will be directed to upload your artwork.
Yes! For £5 you can order a proof before the production run. This is an effective way of knowing what your finished product will look like.
Printed proofs are available for the smaller printed items - leaflets, brochures, business cards etc. We are not able to offer finished proofs for larger format items such as Indoor Roller Banners.
From your current orders page, you can see the status overview of your order. If the answer you’re looking for is not there you can always call us on 01444 239000 or email us and we can assist you.
Yes! The first thing to do is call us immediately on 01444 239000. There are a few stages that your artwork goes through before it’s sent to print. We offer a FREE change of artwork providing that we haven’t started printing.
If we have started we may be able to stop the run whilst you are on the phone and depending on how far into the print run we are will depend on what happens next - you may be charged for starting again with a new file.
If we have completed the print run it is too late to supply new artwork without a charge. At this point we can talk about the next steps.
We use Royal Mail 1st class and recorded delivery and also next working day couriers. We can upgrade the next working day to a timed delivery - AM, Pre 10:30, Pre 9. Additional costs apply to timed deliveries. We also offer the option to come and collect, we are open 9am to 5:30pm Monday to Friday.
At Faveprint we want you to be delighted with your product. We take great pride in the products that we produce, so if we’ve made a mistake and your order doesn’t cut it please get in touch with us as soon as possible. You can call us on 01444 239000 or email us to let us know.
Any defects with the print must be reported to us within 48 hours of receipt of order.